Our aim is to ensure your order gets to you safely therefore all orders are tracked and need to be signed for on delivery. When making a purchase please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays.

Once you have placed your order you will receive a confirmation email from us. We recommend you go over your order to check everything is correct. If you need to make any changes to the delivery or booking please contact customer services via email info@maiyo.co.uk

Maiyo in based in London and all orders are shipped from our London, UK based hub.


UK shipping
UK Standard Delivery 2-5 working days - FREE
UK Express Delivery 1-2 working days (Monday- Thursday) - £7.50


European shipping
EU Standard - £11.50 (taxes and duties included)

EU Express - £24.50 (taxes and duties included)
EU Standard - (Over £150) – FREE 


USA shipping
USA Standard – FREE
USA Express - £18.50


UAE Shipping
UAE Standard – £5.50
UAE Express - £12.50
UAE standard - (Over £150) – FREE


Rest Of World
Standard – £14.50
Express - £22.50

Please not any standard services can experience delays due to the services running at that time. If an order has not been delivered after 30 days of dispatch, please contact us via info@maiyo.co.uk. We are unable to classify any packages as ‘lost’ until we have received confirmation from the couriers.

Express orders placed from Monday to Thursday will be dispatched same day/ next day, depending on the time of the order. Orders placed between Thursday evening and Friday midday will be dispatched on Friday but will not be delivered on the weekend. Day counts only account for working days.

Orders outside of the UK

Any Duties & Taxes that maybe be due, based on your location and countries policies, all these charges are paid by the customer on delivery. Any items sent back to us will ensure a handling fee.

 

What if I need to change or cancel my order?

If you’d like to cancel your order for whatever reason, please email info@maiyo.co.uk within a few hours of ordering. If your order has not yet been dispatched we are able to cancel.

Can I return my order?

If you are not completely satisfied with your product, our returns policy allows you to return full price items within 14 days from receiving your order. 

All return costs are to be covered by the customer. We recommend sending your return via a tracked service to ensure we can locate it if needs be.

Click here for a returns form, please ensure you add your order number and the item returning back to us inside the package and the slip 'returned goods' to the outside of the package. 

All ‘SALE’ items are eligible for a return but there will be a £10 handling charge which will be deducted from your refund. By purchasing from our  'sale' you are agreeing to our terms and conditions advertised.

ARCHIVE SALE orders are FINAL SALE and NON REFUNDABLE. Items in any final sale might have minor faults, this does not mean they can be refundable. By purchasing from our  'sale' you are agreeing to our terms and conditions advertised.

For international returns we ask you add that the items are ‘returned goods’ to avoid any custom charges when entering back to the UK, any charges will be deducted from your refund.


How to exchange an item?

If you would like to exchange one item for another, you must first return the original item and attached a returns form inside the package with exchange details. We recommend emailing info@maiyo.co.uk if there are any address changes for redelivery.

Can I ask for a refund?

As a condition for refund, the returned item(s) will undergo a quality control check. The item(s) should be returned new, unused, unwashed. Returns that have been worn, damaged, washed and altered will not be accepted or refunded and may be sent back to you at your expense.
Please be advised any refunds shall be made for the price of the items, not inclusive of added shipping options at checkout or duty and taxes paid to enter your country under their specific tariff and threshold. 
Once approved, please allow 5-10 business days for your refund to be processed and another 5-10 business days for the bank to post the refund to your account used for the purchase.

Faulty goods

In the instance of faulty items, please notify us immediately. Goods are classified as faulty if they are received damaged. Please note that all items that are damaged as result of wear and tear are not considered to be faulty.

Payments

Our payments are securely processed and managed though Shopify, they guarantee that every purchase will be safe and that your card information and data is protected.

 

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