Our aim is to ensure your order gets to you safely therefore all orders are tracked and need to be signed for on delivery. We dispatch orders within 48 working hours of your order being received. Orders within the UK are dispatched via Royal Mail and for Europe and the rest of the world, via DHL and FexEx. Please note deliveries outside of the EU may be subject to local taxes.
If you want to cancel an order without incurring a cost, you need to cancel before your order within 24 hours. If you do want to cancel an order please contact us via email at firstname.lastname@example.org
If you would like to change anything about an order, you will need to do this within 24 hours. If you want to change your order please email us at email@example.com
Returned items must be deliveried back to Maiyo within 14 days from when the package was delivered to you. We offer exchanges for items that require a size change or we will issue you a refund. Please note when you return goods within 14 days (other than as a result of a fault in the goods) you must pay the cost of returning the goods.
We recommend you return any items by registered, signed for or recorded delivery. Items must be returned in the same condition they were received with original tags and packaging. Any product that has been damaged or worn will not be refunded.